Terms & Conditions

1. These terms and conditions set out an agreement between you and Steve and Martin’s Precious Pet Services Ltd.


2. We will treat your personal information confidentially and will not pass on your details to any 3rd parties other than the pet sitters.


3. You undertake to make a full disclosure of any quality and/or characteristic which might make your dog unsuitable for home sitting or walking, including, but not limited to behavioural and/or health problems , anti-social behaviour including aggression,
incontinence /lack of housetraining and/or excessive loud barking/whining. Failure on your part to disclose any matter which might render your pet unsuitable for home sitting and/or walking will be deemed a material omission amounting to a fundamental breach of this agreement. You will also be liable for additional costs if Steve & Martins Precious Pet Services Ltd experience difficulties due to failure to disclose information in the booking form that would be accepted as unreasonably unsuitable for home sitting or
walking.


4. Information that you have submitted in booking form/s will be used for all subsequent bookings, unless we are notified in writing that there has been a change in your contact details/address/pets conditions or requirements.


5. You will present your pet/s for sitting in a clean and groomed condition with up to date vaccinations, de-flea and anti-worming treatments.


6. Reasonable efforts will be made to contact you or your emergency contact in the event of an emergency. If however we cannot make contact with you, Steve & Martin’s Precious Pet Services Ltd reserve the right to make decisions regarding your pet’s
health. At all times we will be acting in the best interest of your pet and on the advice of the Veterinary Surgeon if a Vet visit is required. If your pet/s becomes unwell, has an accident, or injures themselves we may need to take them to a Veterinary Surgeon. You agree to be responsible for payment of all fees incurred before you come home. Where possible we will use your preferred Vet.


7. Once your pet/s have been matched with a suitable sitter, we will contact you with their details. They will then contact you to arrange to meet with you and your pet/s in your home. If both the sitter and you are happy to proceed after this visit, we will then
invoice you as we require at this point, a 50% non-refundable deposit to secure your booking. The remaining 50% must be paid 48rs before the sitter commences the sit. If for any reason this has not been paid, the booking will be cancelled.


8. For any overnight/holiday sits, you will be charged a day rate rather than nightly rates.


9. For standard bank holiday dates, you will be charged time and a half and for Xmas Day, Boxing Day and New Years Day you will be charged double time.


10. We provide a FREE first visit in which the sitter will come and meet you and your pet/s, after this, any subsequent visits you may wish to have will be chargeable.

11. Our sitters will charge petrol costs at 45p per mile, or Public Transport costs for the first FREE visit and for the arrival journey and departure journey for your holiday sit. We will always try to find a pet sitter that is relatively close to you. Travel expenses
must be paid directly to your pet sitter.


12. Pet Sitters are instructed to leave your property clean and tidy as they find it.


13. In the event of an emergency and/or False Majeure and your sitter is unable to proceed, we will endeavour to transfer your sit to another sitter. In rare cases when no other sitter is available we will return your payment in full within 48hrs.


14. If you arrive home before the confirmed end date, you will not receive a refund.


15. You agree to supply enough pet food for the duration of your time away. If insufficient pet food is supplied you agree to reimburse the sitter for any costs they may have to outlay.


16. Pet Sitters are independent contractors.


17. You agree not to negotiate directly with any Pet Sitter introduced by Steve and Martin’s Precious Pet Services Ltd. You agree to make all future bookings serviced by our sitters through Steve and Martin’s Precious Pet Services Ltd.


18. You agree to indemnify Steve and Martin’s Precious Pet Services Ltd in full against any liability arising from the loss or damage to your property or its contents in present or future circumstances when keys are given to a sitter.


19. Steve and Martin’s Precious Pet Services Ltd cannot be held responsible for any loss of pets that have access to an open cat flap.


20. If you have a camera activated in your home, this will need to be de-activated as this is a breach of privacy for the sitter.


21. If you agree that your pet sitter can have visitors in your property during their sit for you, it is at your own risk, your entire sit will not be covered by Steve and Martin’s Precious Pet Services Ltd insurance.


22. You must ensure that forms requested by Steve and Martin’s Precious Pet Services Ltd are completed, submitted and signed before a sit so that we have full written instructions on your sit.


23. It is your responsibility to insure your property and your pet/s. You will need to arrange with your Household Insurer to cover the pet sitter for the dates they will be in your home. We accept no liability for damage caused by your pet during an assignment. You
will be liable in the event that a pet sitter or a 3rd party is injured by your pet.


24. If an off lead walk is required you realise that there are certain risks involved with off lead walks. If you require this you will need to sign an off lead insurance disclaimer and the sitter will need to accompany you and your dog/s on a chargeable off lead walk to
make sure the sitter is happy with your dog/s recall before the sit.